Thank you for shopping with CIVILOWL, we’re committed to delivering your favorite styles quickly, safely, and affordably. Below is everything you need to know about our shipping process.
Order Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
We currently ship across India and selected international locations.
Shipping charges are calculated at checkout based on your location and order weight.
| Shipping Type | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (India) | 4–7 business days | Free |
| Express (India) | 2–4 business days | Free |
| International Shipping | 7–14 business days | Based on location |
Note: Delivery times may vary depending on your pincode or during peak periods (e.g. festivals, sale events).
International Shipping
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We do offer international shipping to select countries.
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Customs duties, taxes, or import charges (if any) are not included in our prices and must be paid by the customer upon delivery.
Tracking Your Order
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Once your order ships, you will receive an email or SMS with your tracking number and a link to track the delivery in real-time.
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You can also track it directly via our Track Order page.
Delays or Issues
While we aim to deliver on time, unforeseen delays may occasionally happen due to:
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Weather conditions
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Courier delays
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Incorrect shipping information
If your order hasn’t arrived within the estimated timeframe, please reach out to us at sales@civilowl.com with your order number.
Incorrect Address or Non-Delivery
Please double-check your shipping details before placing an order.
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We are not responsible for packages delivered to an incorrect address provided by the customer.
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If your package is returned to us due to an incorrect address or non-collection, we can re-ship it at your expense.
Need Help?
If you have any questions about shipping or delivery, feel free to contact us:
📧 Email: sales@civilowl.com